Refund policy

At SoleBrace, we stand behind the comfort and quality of our products. If you're not feeling the difference, we make it easy to send them back.

NOTE: If you used PayPal to purchase an order, please do not request a refund through PayPal before reaching out to us to work through the problem and refund you internally. We are a small business and placing a chargeback through PayPal can be extremely damaging to us. We appreciate the co-operation.

30-Day Return Window

You have 30 days from the date of delivery to request a return. If your insoles aren’t what you expected, no worries — we’ll take care of it.

Conditions for Return

To be eligible for a return:

• Items must be in original condition (lightly used is okay — we get it, you had to try them).
• Returns must be requested within 30 days of delivery.

We do not accept returns on items damaged through improper use, accidents, or normal wear and tear beyond our trial period.

How to Start a Return

Email us at support@solebrace.com with:

• Your order number
• Reason for return
• Photos (if applicable)

Australian Return Address

USA Return Address

SOLEBRACE
1130 Ogletown Road
Suite 2, Dept. RA1
Newark, DE 19711
United States

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or provider.

NOTE: Initial shipping charges paid will not be refunded and shipping costs incurred for returning will not be reimbursed (unless we are at fault).

Questions?

Reach out anytime at support@solebrace.com — we’re here to help.